Privacy Policy
Last Updated: September 22, 2025
Introduction
Sports Figures LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SMS sports alert services, website, and related services (collectively, the "Services").
By using our Services, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, please do not use our Services.
Information We Collect
Personal Information You Provide
We collect information you voluntarily provide to us, including:
- Contact Information: Name, email address, mobile phone number
- Account Information: Username, password, subscription preferences
- Payment Information: Billing address, payment method details (processed securely by third-party payment processors)
- Communication Preferences: Sports teams, leagues, and alert types you're interested in
- Support Communications: Information you provide when contacting customer support
Information Automatically Collected
When you use our Services, we automatically collect certain information:
- Device Information: Device type, operating system, browser type, mobile carrier
- Usage Information: Pages viewed, features used, time spent on our website
- SMS Interaction Data: Message delivery status, opt-out requests, response interactions
- Location Information: General location based on IP address (not precise location)
- Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies
Information from Third Parties
We may receive information from third-party sources:
- Identity Verification: Information from Cognito HQ for identity verification and fraud prevention
- Payment Processors: Transaction information from Stripe and other payment providers
- Analytics Providers: Usage analytics from Vercel Analytics and similar services
- Social Media: Public information if you connect social media accounts
How We Use Your Information
Primary Service Delivery
- Send SMS alerts for sports news, scores, and promotions
- Manage your account and subscription preferences
- Process payments and billing
- Provide customer support and respond to inquiries
- Verify your identity and prevent fraud
Service Improvement and Analytics
- Analyze usage patterns to improve our Services
- Personalize content and recommendations
- Conduct research and analytics
- Test new features and functionality
- Monitor and maintain service performance
Legal and Business Operations
- Comply with legal obligations and regulations
- Protect our rights and prevent fraud
- Enforce our terms of service
- Business transfers or mergers
- Emergency situations to protect safety
SMS-Specific Privacy Practices
SMS Data Collection and Use
For our SMS services, we specifically:
- Collect: Your mobile phone number, carrier information, and message interaction data
- Use: Your phone number solely to deliver subscribed SMS content and account notifications
- Store: Message delivery logs for up to 2 years for compliance and support purposes
- Monitor: Opt-out requests and delivery failures to maintain service quality
SMS Consent Management
We maintain detailed records of:
- When and how you provided consent for SMS communications
- What specific programs you consented to receive
- Any changes to your consent preferences
- Opt-out requests and their processing
Carrier Information Sharing
We share minimal information with mobile carriers as necessary for SMS delivery, including your phone number and message content. This sharing is limited to what's required for service delivery and compliance with carrier requirements.
Information Sharing and Disclosure
Data Security
How We Protect Your Information
We implement comprehensive security measures to protect your personal information:
Technical Safeguards
- Encryption of data in transit and at rest
- Secure HTTPS connections for all web communications
- Regular security audits and vulnerability assessments
- Multi-factor authentication for administrative access
- Secure cloud infrastructure with enterprise-grade security
Operational Safeguards
- Limited access to personal information on a need-to-know basis
- Employee training on privacy and security practices
- Regular backup and disaster recovery procedures
- Incident response procedures for security breaches
- Compliance with industry security standards
Important: While we implement strong security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
Your Privacy Rights and Choices
Account Management
- Access: View and update your account information at any time
- Correction: Correct inaccurate or incomplete information
- Preferences: Modify your communication preferences and subscriptions
- Deletion: Request deletion of your account and associated data
SMS Communication Controls
- Opt-Out: Reply STOP to 31081 to unsubscribe from all SMS communications
- Selective Opt-Out: Unsubscribe from specific programs (STOP NEWS, STOP SCORE, STOP PROMO)
- Frequency Changes: Modify how often you receive certain types of messages
- Program Changes: Add or remove specific sports programs
California Privacy Rights (CCPA)
If you are a California resident, you have additional rights:
- Right to Know: Request information about what personal information we collect and how we use it
- Right to Delete: Request deletion of your personal information
- Right to Opt-Out: Opt-out of the sale of personal information (we don't sell your information)
- Right to Non-Discrimination: We won't discriminate against you for exercising your privacy rights
To exercise these rights, contact us at privacy@sportsfigures.io
European Privacy Rights (GDPR)
If you are in the European Union, you have additional rights:
- Right of Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate personal data
- Right to Erasure: Request deletion of your personal data
- Right to Portability: Receive your data in a portable format
- Right to Object: Object to processing of your personal data
- Right to Restrict: Restrict processing of your personal data
Data Retention
How Long We Keep Your Information
We retain your information for different periods depending on the type of data and purpose:
Account Information
Retained while your account is active and for 3 years after account closure for legal compliance.
SMS Communication Records
Consent records and message logs retained for 4 years to comply with TCPA requirements.
Payment Information
Payment records retained for 7 years for tax and accounting purposes. Payment card details are not stored by us.
Support Communications
Customer support interactions retained for 2 years for quality assurance and training.
Analytics Data
Aggregated, anonymized usage data may be retained indefinitely for business analytics.
Cookies and Tracking Technologies
Children's Privacy
Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are under 18, you must have permission from a parent or guardian to use our Services.
If we learn that we have collected personal information from a child under 13 without parental consent, we will delete that information promptly. If you believe we may have collected information from a child under 13, please contact us at privacy@sportsfigures.io.
International Data Transfers
Your information may be processed and stored in the United States and other countries where our service providers operate. These countries may have different data protection laws than your country of residence.
When we transfer your information internationally, we implement appropriate safeguards to protect your information, including:
- Standard contractual clauses approved by regulatory authorities
- Adequacy decisions by relevant data protection authorities
- Certification schemes and codes of conduct
- Technical and organizational security measures
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you of material changes via email or SMS
- Post the updated policy on our website
- Provide additional notice for significant changes
Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy.
Contact Information
Privacy Questions and Requests
For questions about this Privacy Policy or to exercise your privacy rights, please contact our Legal Department:
Sports Figures LLC
Legal Department
123 Sports Center Drive
Los Angeles, CA 90210
Phone
1-800-SPORTS-1 (1-800-776-7871)
Customer Support
For subscription and account support:
Phone
(833) 216-2380
Response Time: We will respond to privacy requests within 30 days (or as required by applicable law).